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Claim process

Full Damage

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Download the claim form at and fill it out.

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Prepare the copy of your identity document enlarged to 150%.

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File the claim at

A case number will be generated and during the following 5 business days the corresponding study will be carried out.

Then you will be notified via email or a call.

If the case is approved, they will send you an entry order by email that you must send signed via WhatsApp and deliver your equipment to the technical service authorized by A CINCO.

There they will review it and if the diagnosis declares it irreparable or that fixing it exceeds 75% of the value of the equipment, a replacement equipment will be delivered in the first instance or a Gift Card with the value of the compensation.

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