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Qualified or simple theft
Download the claim form at www.aseguratucelular.com and fill it out.
List these documents:
Complaint with the prosecutor or extrajudicial statement in a notary.
Copy of identity document enlarged to 150 %.
Theft report registered in the centralized systems of the PRSTM mobile telecommunications network and service provider database.
File the claim at www.aseguratucelular.com
A case number will be generated and during the following 5 business days the corresponding study will be carried out.
Then you will be notified via email or a call.
If the case is approved, you will be given a replacement device in the first instance or a Gift Card with the value of the compensation.
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