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Claim process
Qualified or simple theft 



Download the claim form at and fill it out.



List these documents:

Complaint with the prosecutor or extrajudicial statement in a notary.

Copy of identity document enlarged to 150 %.

Theft report registered in the centralized systems of the PRSTM mobile telecommunications network and service provider database.



File the claim at

A case number will be generated and during the following 5 business days the corresponding study will be carried out.

Then you will be notified via email or a call.

If the case is approved, you will be given a replacement device in the first instance or a Gift Card with the value of the compensation.

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